Frequently Asked Questions

Why should you do a opt-in e-mail campaign for your business?
I already send out a newsletter via US mail, why change?
My company does not have any email addresses and how can I get them?
Who does the email come from?
Will my customers get emails that can’t be read, because they cannot receive HTML email?
Am I locked into a template with only one picture and coupon? Do all emails look the same?
Do I have to send my email out on the same day each month?
Can my email be passed along to friends and family?
I have some old email addresses and I’m not sure if those email addresses are still open?
Can I get a copy of my database at any time or do I need to pay for it?
Do you share my information with other companies?
What is the difference between HTML and text emails?
Who owns the email addresses?
How secure is your back up?
How long of a commitment do I need to make?
How many times can I email my members?
Can my members reply to the email? If so, where does that email go?

Why should you do a e-mail marketing campaign for your business?
To stay in touch with your loyal customers that have experienced your service/product before and to bring them back into your business.

I already send out a newsletter via US mail, why change?
Opt-in e-mail is a more cost effective way to reach your customers. By sending out emails you will get a faster response instead of mailing a newsletter.

My company does not have any email addresses and how can I get them?
Most companies start with no email addresses. We provide you with a turn key solution to get you started. Our customer support staff will help you implement the program and will even meet with your staff to go over the program and explain how to be effective in getting email addresses. We can also provide you with information to put on your website so people can join your opt-in e-mail list when visiting your website.

Who does the email come from?
Your company name is in the from address and you also get to write the email subject line.

Will my customers get emails that can’t be read, because they cannot receive HTML email?
No, we create HTML and text emails, which are sent out to your database. Our system is able to tell what type of email your customer’s email browser can handle so they get the right type of email every time.

Am I locked into a template with only one picture and coupon? Does everyone’s email look that same?
We custom create a header and footer for your email with your logo. Those stay the same because we want people to connect that look to your business just like your logo. But you can change the body of the email monthly.

Do I have to send my email out on the same day each month?
You can send your email out on any day, at anytime you want each month as long as it’s approved by you.

Can my email be passed along to friends and family?
With our system there’s a “Refer A Friend” feature that people who get the email can it pass to someone else. And then that person is asked if they want to join your opt-in e-mail list.

I have some old email addresses and I’m not sure if those email addresses are still open?
Our system will manage soft and hard bounces for your database. Your database is always kept clean with our system.

Can I get a copy of my database at anytime or do I need to pay for it?
You can get a copy of your database at any time and you do not need to pay for it. It’s your personal database that you collected and we manage.

Do you share my information with other companies?
No, your information will be kept confidential and will not be sold or given to any third party.

What is the difference between HTML and text emails?
HTML email has graphics along with the ability to change font type and size. Text email does not have graphics or the ability to change font type and size; just plain text.

Who owns the email addresses?
You own the email addresses. We do not make you buy your database back.

How secure is your back up?
We back up your database in our office, have a 3rd party also back up your database and then another 3rd party also back up your database.

How long of a commitment do I need to make?
We recommend at least one year minimum. The longer you do the program the more cost effective the program gets for you since you are collecting more email addresses each month.

How many times can I email my members?
You can email your members as often as you need to. If you need to email your members on a weekly basis, we can do it for you. Please ask for special pricing.

Can my members reply to the email? If so, where does that email go?
Your members can reply to the email by just hitting the reply button or clicking on the e-mail link on the bottom of your email.